Real Falafel

Our favourite is ordering 10 freshly cooked felafel which are fluffy on the inside, crunchy on the outer and served piping hot. Whenever we visit the markets, it’s customary to grab a few items from various shops and share them - Real Falafel is one of the stands where we always grab a bowl or wrap to devour. So filling, healthy and tasty

I have been a loyal and happy customer to this shop until today (17/02/2022 at 12.00pm). When my falafel bowl was ready and placed on the counter, I asked for a lid (a normal thing to do when you do take-away). The blond-red haired dude from whom I asked for the lid, rudely pointed at the stack of lids saying "There they are" in a rude abrupt manner. Very unprofessional. Take-away means a lid comes with your package! I didn't like his attitude. Rude and lacked customer service. You just lost a loyal customer! I'll spend my money else where from now on.

Ordered at 10am. Understood it was busy so waited a full hour before realising that people who came after us are already eating. Asked the staff member who we ordered with as he was delivering food to another table, he asked what our order was then just walked off and did nothing? Asked the staff at the counter who asked the kitchen. They missed our order, got a refund.